Eligibility for Returns:
We accept returns only under the following conditions:
- The product is unused, unopened, and in original packaging.
- The return request is made within 7 days of receiving the product.
- Damaged, defective, or incorrect items can be returned for a replacement or refund.
Non-Returnable Items:
- Opened or used products.
- Products damaged due to improper use or mishandling.
- Items purchased during a sale or promotion (unless defective).
How to Request a Return:
- Contact our customer support at [your email/WhatsApp] with your order details.
- Provide images of the product (if damaged or incorrect).
- Our team will review the request and guide you on the return process.
Refund Process:
- Once the returned product is received and inspected, the refund will be processed within 7-10 business days.
- Refunds will be credited to the original payment method.
- Shipping fees are non-refundable (except for defective or incorrect items).
Exchange Policy:
- Exchanges are available for damaged or incorrect items.
- Customers must return the item first before receiving the replacement.
For any questions, please contact Crystal Glow Customer Support at support@crystalglows.com.
